FREQUENTLY ASKED QUESTIONS
Can’t find what you’re looking for? Reach out to us at hello@duogenskin.co.uk — we’re here to help!
What changed in the updated Triple Vitamin C Serum?
We’ve listened to your feedback. The updated formula now includes an odour-neutralising agent to address previous scent concerns. The formula has been streamlined, and the packaging is now upgraded with a lockable pump for consistent and travel-friendly dispensing.
What stayed the same?
The results you love are unchanged. Our core actives—Triple Vitamin C, Ferulic Acid, Niacinamide, and Glycerin—are all still here, working together to brighten, protect, and smooth your skin. It’s still the same lightweight, fast-absorbing formula designed for visible results.
Why does this serum use 3 forms of Vitamin C?
Each form has unique benefits and absorption rates. Using three ensures broader coverage: improved brightness, enhanced stability, and deeper antioxidant protection for all skin types.
How do I prevent my serum from oxidising?
We use amber glass packaging to protect against light exposure. Store in a cool, dry place, out of direct sunlight, and always close the cap to maintain potency.
Can I use this serum with other actives?
Yes—this formula layers well with hydrating serums like hyaluronic acid and barrier-strengthening moisturisers. Avoid layering with strong exfoliating acids or retinol in the same routine to reduce the risk of irritation.