HAVE A QUESTION?
Can’t find answers to your question? Email us at hello@duogenskin.co.uk 🙂
What is this?
The DuoGen Loyalty Program encompasses our core message of supporting our customers on their individual skin journeys. Create an account, shop your DuoGen favourites and get ready to receive your best skin yet, by redeeming DuoGen Points and unlocking DuoGen Rewards and perks for being a loyal member of DuoGen!
How do I join?
All you need to do is create an account here.
Already have an account? Hop in and enjoy the benefits. Ensure you are signed up to receive our emails as we will send you many DuoGen Rewards directly to your inbox. You can sign up for our emails here.
Does it cost anything to join?
This is absolutely free!
Will I receive anything for joining?
You will enjoy entry perks, birthday gifts, discounts, double point day offers, early bird access to sales, and early bird access to new products.
How do I earn points?
You will receive DuoGen Points for every pound you spend, which you can then redeem to get DuoGen Rewards which include discounts on future purchases. You can also earn DuoGen Points by creating an account, signing up for our email list, and following us on our socials.
You will also receive a gift on your birthday and entry into a secret community group.
You will also receive a gift on your birthday and entry into a secret community group.
How do I redeem DuoGen Points?
Redeem your DuoGen Points at checkout when shopping for your favourite DuoGen products. Make sure you are signed into your account to redeem discounts.
How do I view my point balance?
Your point balance is on the top of the launcher panel on the left-hand side of the website.
How do points convert to dollars?
To put it simply, 1 point = £1.
Is there a limit on how many points I can earn?
No. Go ahead and earn as many as you can.
If I'm an existing DuoGen customer, will I start with 0 points?
Yes, you will start the program at 0 points.
I completed an activity but didn't earn points?
It can sometimes take a few minutes for us to process your activity and provide your points.
Why did my account balance go down?
You cancelled or returned a purchase.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enrol you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please email us at duogen.co.uk.
Can I use my DuoGen Rewards with other promotions or coupons?
DuoGen Rewards cannot be combined with any promotional offers.
Can I use my points during checkout?
Once your cart is full, go back to your pop-up panel, click ways to Redeem, click View on whichever coupon you would like to use (only one per order) click Redeem, Apply code, and the discount will automatically be added to your cart.